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Return policy

You can always return any product within 7 days of receipt. Our vintage and modern watches, watchmaker tools, watch accessories & watch parts are always examined well, and we do our best to provide great products, even though some of the vintage watches are super old and require great amount of maintenance.

IMPORTANT: DO NOT RETURN an item before you contact us and have authorization and RETURN address provided by our team.

We ship orders using several fulfillment centers, and if you return an item to an address we do not support or know, your refund will not be issued.  We are NOT responsible if steps for proper returns on this page are NOT followed.  Please contact our team before returning an item and they will provide a return authorization and address via email.

Our priority is to provide excellent service to our clients from all over the world. All of our clients receive NO-HASSLE returns of all watches and parts bought from our website within 7 days of receipt. Please follow the steps below, if you decide to return a product:

1. Contact us within 7 days of receipt of an item, with your name, phone number, order # and watches, tools, accessories or parts you’d like to return.

2. We’ll provide a return address, where you can ship back the items at your expense.

3. Upon receiving the products, we’ll inspect and make sure there are no missing or damaged parts. Products must be received back in the same condition as they were shipped out.

4. After we ensure that all steps are followed, the payment will be refunded within 3 business days to the original payment method.

5. We do not accept returns of items with open or broken packages.  All products, sold in original packaging, must be returned in the same condition.  Example, Rolex glass and other rolex parts are sold in sealed original packaging.  If returned, we must receive the product unopened or in the original packaging.  If you have questions before purchase, please ask our team and we will answer all question to make sure the part will fit your watch.

Again, we work hard to provide excellent service and products to our worldwide clients, and we’d like to only see HAPPY FACES 

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